Digital Supervisors are responsible for the coaching and development of the Digital Advisors, in our call center, as well as all personnel and administrative responsibilities that stem from their team.
The Digital Supervisor must be more than just a people manager but a professional/personal coach and leader as well. The individual must inspire, cheerlead, mentor and be a daily source of energy.
Additionally, the Digital Supervisor must be aware of all happenings within the company that would affect the Digital Team and communicate them effectively. This will require good rapport and communication with other departments as well. These relationships must be developed and maintained. This will promote interdepartmental growth and be an example of continuity to the Digital Team.
The Digital Supervisor is responsible for the execution of any strategies or actions necessary to maintain and exceed member loyalty and for gathering department input and implementing initiatives. Additional responsibilities include general operational support to the U.S. Concealed Carry Association members and prospects, projects assigned by manager or any other departments that align with the supervisors role and responsibilities.
Skills/Abilities and Education Requirements: