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Member Services Advisors

Delta Defense is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA provides education, training and self-defense insurance to the most responsible gun owners.  

Delta Defense, LLC, is one of the fastest-growing companies in America. 

Inc. 5000 company 6 years in a row! 
#3 Journal Sentinel Top Workplace 
#1 Milwaukee Business Journal Top Workplace  

We are a fun, fast-paced and rewarding place to work and grow!  

We hire rockstars, and help them rock even harder!

Position Summary:

Above all else, this position is responsible for providing an unforgettable and world class customer service experience.  This role is part customer service, part advisor, and at all times going above and beyond to "wow" our members.  80% of your day will be spent communicating with people over the phone.  Our calls range from helping someone find the nearest restaurant to having deep conversations about their personal defense training.  

As a Member Service Advisor, you’ll do things like:

  • Have awesome conversations with callers.
  • Be clear, confident and concise on the phone.
  • Find needs and fill needs.
  • Handle and resolve customer issues as best you see fit.
  • Follow up with our customers when promised.
  • Coach, mentor and train other teammates.
  • Deepen and retain member relationships through needs assessment.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USCCA product.

Skills you’ll need to do this job effectively:

  • Excellent organizational and time management skills.
  • Computer savvy-ness, including the ability to learn new things quickly.
  • Relentless follow-through and ability to prioritize multiple tasks.
  • Desire to “WOW” customers and prospects daily.
  • Ability to identify and resolve problems.
  • Strong interpersonal skills and ability to quickly establish rapport with people.
  • Embody and have an empathetic approach to every conversation.
  • Hungry to exceed expectations.
  • Demonstrates the Core Values of Delta Defense, LLC. 

Training Schedule:

Full schedule availability is needed (Monday) - (Friday), 8:00 AM - 4:30 PM for training program at hire. 

The total amount of training time lasts for 7 weeks, this includes New Employee Orientation, product training, systems training, on-the-job-training, and qualifying for a Wisconsin Concealed Carry license.

You must successfully complete the training program. Delta Defense training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.

Employees attending training are expected to meet Delta Defense’s established standards for performance, attendance and conduct.

Once trained the work hours are: 

These are 2nd shift positions - hours are 1:30 PM TO 10 PM (M-F) no Saturday hours for these roles.

 

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