Delta Defense LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA provides education, training and self-defense insurance to the most responsible gun owners.
Delta Defense, LLC, is one of the fastest-growing companies in America.
- Inc. 5000 company 5 years in a row!
- #3 Journal Sentinel Top Workplace
- #1 Milwaukee Business Journal Top Workplace
We are a fun, fast-paced and rewarding place to work and grow!
We hire rockstars, and help them rock even harder!
Position Summary: The purpose of this position is to answer inbound contacts and other communications from members, subscribers and prospects with passion and conviction. Delivering a world-class experience to everyone you encounter. Also responsible for maintaining a positive image of the organization while providing basic to complex support and service to our valuable members and prospects. Hours of operation for our contact center are 8AM to 10PM, M-F, and 9-2 on Saturdays.
These are 2nd shift positions - hours are 1:30 PM TO 10 PM (M-F)
- Answer calls, emails and live chats in a professional and confident manner
- Respond to customer inquiries with knowledgeable and well thought out answers
- Research required information using available resources
- Handle and resolve customer issues with little guidance
- Provide customers with product and service information in a positive manner
- Enter customer information precisely
- Process orders, and memberships
- Identify and escalate priority issues with proper information and detail
- Follow up customer calls when promised
- Ability to work and excel in a fast paced call center environment
Skills/Abilities and Educational Requirements:
- Excellent written and verbal communication skills
- Computer literacy and understanding of software and internet functions
- Ability to identify and resolve problems
- Understanding of the diversity of customer behavior
- Ability to multi-task, and work cooperatively in a team environment
- Background in Customer Service is required, experience in a Call Center is a plus
- Demonstrates the Core Values of Delta Defense, LLC