View Our Website View All Jobs

Member Services Advisor - mid shift

Position Summary: The purpose of this position is to answer inbound contacts and other communications from members, subscribers and prospects with passion and conviction. Delivering a world-class experience to everyone you encounter. Also responsible for maintaining a positive image of the organization while providing basic to complex support and service to our valuable members and prospects. 

HOURS VARY FOR THESE ROLES: After 7 week training (first shift) the hours are one day a week - end time is 5:30PM, 6:30PM, 7:30PM, 8:00PM and 10PM, (one day per week) you get your schedule 2 weeks in advance. Alternating Saturday hours from 9-2 with a 35 hour work week M-F. 



  • Answer calls, emails and live chats in a professional and confident manner
  • Respond to customer inquiries with knowledgeable and well thought out answers
  • Research required information using available resources
  • Handle and resolve customer issues with little guidance
  • Provide customers with product and service information in a positive manner
  • Enter customer information precisely 
  • Process orders, and memberships 
  • Identify and escalate priority issues with proper information and detail
  • Follow up customer calls when promised 
  • Ability to work and excel in a fast paced call center environment​

Skills/Abilities and Educational Requirements:

  • Excellent written and verbal communication skills
  • Computer literacy and understanding of software and internet functions
  • Ability to identify and resolve problems
  • Understanding of the diversity of customer behavior
  • Ability to multi-task, and work cooperatively in a team environment
  • Background in Customer Service is required, experience in a Call Center is a plus
  • Demonstrates the Core Values of Delta Defense, LLC
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file